With the aim of maximizing customer satisfaction, IMA Service Solutions focuses on optimum performance and 100% quality, safety and efficiency.
IMA’s objective is to increase customer production by reducing, to an absolute minimum, unnecessary downtime and achieve a reduction in costs and higher productivity.
IMA has the size, core skills, experience and expertise to handle complex and customized solutions by designing and manufacturing machines to meet the needs of the end-user and to manage large-scale projects.
During the initial stages of project development, a team of IMA experts ensures that all requirements are carefully examined in close collaboration with the customer in order to identify the optimum technical solution every time.
IMA GUARANTEES TECHNICAL ASSISTANCE
AT THE CUSTOMERS' SITE
THROUGHOUT THE ENTIRE LIFE-CYCLE OF A MACHINE.
High standards in After-Sales technical assistance has always been central to IMA’s customer-oriented policy. Our After-Sales Department is staffed by skilled engineers and supervisors who, in response to the customers’ call, provide prompt and efficient support to all types of queries.
IMA guarantees technical assistance at the customers’ site throughout the entire life-cycle of a machine.
A full maintenance program, as well as tailored service solutions, according to customer needs, are available to satisfy the most demanding requirements.